Return policy
We want you to love what you ordered. If something is not right, here is how returns and exchanges work.
Return window
You can request a return or an exchange within 7 days of receiving your order.
What can be returned
- Items that are unworn, unwashed and unaltered
- Items with the original tags and packaging
What cannot be returned
- Innerwear and other items that cannot be returned for hygiene reasons
- Items that were worn, washed, altered or damaged after delivery
- Items without their original tags
Wrong or damaged items
If your item arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery. Send your order number and clear photos. We will replace the item or refund you, and we cover the return delivery cost.
How to return an item
- Contact us with your order number, the item, and the reason.
- We confirm your request and tell you where to send the item.
- Pack the item in its original packaging and send it back.
- We inspect it and process your exchange or refund.
Refunds
After we receive and inspect your item, we send your refund within 5 working days. Refunds go to the bank account or the JazzCash or Easypaisa wallet you choose, including for orders you paid for in cash on delivery.
Delivery charges are not refunded, unless the item was wrong or damaged.
Exchanges
You can exchange an item for a different size or color, depending on stock. If your choice is not available, we refund you instead.
Cancelling an order
You can cancel an order before it ships. Contact us with your order number as soon as possible.